Licenses and Complaints - Paypal Payouts

Licenses and Complaints

United States

Paypal Payouts services are provided to users in the United States by PayPal, Inc., a licensed provider of money transfer services. All money transmission from in the United States is provided by PayPal, Inc. pursuant to PayPal, Inc.'s licenses.

You may view PayPal, Inc.'s licenses here.

Making a Complaint Regarding PayPal, Inc.

If you are dissatisfied with Paypal Payouts services, please file a complaint with Paypal Payouts' Customer Support Center before filling a complaint in jurisdiction.

You may contact our Customer Support Center here.

If you still have unresolved complaint concerning the transmission services provided to you, residents of certain states may also consider the following services.

i. Alaska.

For Alaska Residents Only:

If your issue is unresolved by Paypal Payouts, 1-844-382-6703, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

Fax: 907-465-1230
Email: msb_licensing@alaska.gov
Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521.

ii. California.

If you have complaints with respect to any aspect of the money transmission activities conducted at payouts.paypal.com you may contact the California Department of Financial Institutions at its toll-free telephone number, 1-866-275-2677, by e-mail at consumer.services@dbo.ca.gov, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

iii. Colorado.

Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOU MONEY

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

iv. Florida.

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792

v. Illinois.

If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted by PayPal, Inc. you may contact the Illinois Department of Financial and Professional Regulation toll free at 1-888-472-4858.

vi. Maryland.

The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding PayPal, Inc. (license number: 9058, and NMLS No: 910457) at: Commissioner of Financial Regulation, Attention Complaint Unit, 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, toll-free telephone number: 1-888-784-0134.

vii. New York.

PayPal, Inc. at 2211 N. First Street, San Jose, CA 95131, is licensed by the New York State Department of Financial Services to receive money for transmission and to transmit the same. New York customers can direct unresolved complaints to regulatory authorities at: Consumer Assistance Unit, NYS Department of Financial Services, One Commerce Plaza, Albany, NY 12257; 1-877-BANK-NYS (1-877-226-5697); http://www.dfs.ny.gov/consumer/fileacomplaint.htm.

viii. Texas.

If you have a complaint, first contact the consumer assistance division (Support Center) of PayPal, Inc. at 1-844-382-6703. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705
Telephone Number: 1-877-276-5554 (toll free)
Website Address: www.dob.texas.gov

ix. Washington.

If you have a complaint, first contact the consumer assistance division (Support Center) of PayPal, Inc. at 1-844-382-6703. If you still have an unresolved complaint you may file it by contacting the Washington Division of Consumer Services:

Online: http://www.dfi.wa.gov/consumers/file-complaint/consumer-services
Mail or fax: https://dfi.wa.gov/sites/default/files/loan-complaint.pdf
Call: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334).
Email us: CSEnforceComplaints@dfi.wa.gov.

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Hyperwallet is a member of the PayPal group of companies and provides services globally through its affiliates. These affiliates are regulated in various jurisdictions as follows: In Canada, through Hyperwallet Systems Inc., registered with the Financial Transactions and Reports Analysis Centre (FINTRAC), no. M08905000, and with Revenu Québec, no. 10232, with a principal business address at 1200-475 Howe Street, Vancouver, BC V6C 2B3; in the United States, through PayPal, Inc., registered with the US Financial Crimes Enforcement Network and licensed in various U.S. states as a money transmitter, NMLS ID no. 910457, with a principal address at 2211 N. First Street, San Jose, CA, 95131; in Australia, through Hyperwallet Systems Australia Pty Ltd, ABN 38 616 937 716, registered with the Australian Securities and Investments Commission, Australian Financial Service Licence no. 499092, with a registered office at Level 24, 1 York Street, Sydney, NSW 2000; in the European Economic Area through PayPal (Europe) S.à r.l. et Cie, S.C.A. (R.C.S. Luxembourg B 118 349), a duly licensed Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector, as amended, and under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier; in the United Kingdom, through PayPal UK Ltd, authorised and regulated by the Financial Conduct Authority (FCA) as an electronic money institution under the Electronic Money Regulations 2011 for the issuance of electronic money (firm reference number 994790) and in relation to its regulated consumer credit activities under the Financial Services and Markets Act 2000 (firm reference number 996405). Some of PayPal UK Ltd’s products including PayPal Pay in 3 and PayPal Working Capital are not regulated by the FCA. Cryptocurrency services are largely unregulated by the FCA.